Website Terms

Terms and Conditions

Last Updated: [19/10/25]

1. Introduction

Welcome to LydiMed (“we”, “our”, “us”). These Terms and Conditions (“Terms”) govern your use of our website www.lydimed.co.uk and any products or services purchased through it. By accessing or using our website, you agree to be bound by these Terms. If you do not agree, you must not use our website.


2. Company Information

Business Name: LydiMed Registered Address: Registered in Leicester Contact Email: carol@lydimed.co.uk Company Registration Number (if applicable): 07661188 


3. Eligibility

You must be at least 18 years old to use our website or purchase our products/services. By using our site, you confirm that you meet this requirement.


4. Intellectual Property Rights

All content on this website, including text, graphics, logos, images, videos, and software, is the property of LydiMed or its licensors and is protected by UK and international copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our prior written consent.


5. Use of the Website

You agree not to:

  • Use the website for unlawful purposes.
  • Attempt to gain unauthorised access to our systems.
  • Upload or transmit harmful code or content.

We reserve the right to suspend or terminate your access if you breach these Terms.


6. Products and Services

We make every effort to ensure product/service descriptions and pricing are accurate. However, errors may occur, and we reserve the right to correct them without liability.


7. Prices and Payment

All prices are listed in GBP (£) and include VAT where applicable. Payment must be made in full at the time of ordering via the payment methods offered on our website.


8. Returns and Refunds Policy – 30 Days

In accordance with the Consumer Rights Act 2015, you are entitled to request a return or refund within 30 calendar days from the date you receive your goods if they are faulty, not as described, or unfit for purpose.

In addition, LydiMed offers a voluntary 30‑day returns policy for eligible goods purchased through our website, subject to the following conditions:

Conditions:

  • You must notify us in writing at carol@lydimed.co.uk within 30 days of receiving your goods.
  • Goods must be returned in their original condition and packaging.
  • You are responsible for return postage costs unless the goods are faulty or not as described.
  • Refunds will be processed within 14 days of receiving the returned goods or proof of return.

Exemptions: The right to return does not apply to:

  • Custom‑made or personalised items.
  • Digital downloads once the download has started (with your consent).
  • Perishable goods.
  • Services that have been fully performed with your prior consent before the cancellation period ends.

This policy does not affect your statutory rights.


9. Limitation of Liability

To the fullest extent permitted by law, LydiMed shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or purchase of our products/services.


10. Indemnity

You agree to indemnify and hold harmless LydiMed, its directors, employees, and affiliates from any claims, damages, or expenses arising from your breach of these Terms or misuse of our website.


11. Third‑Party Links

Our website may contain links to third‑party websites. We are not responsible for the content, policies, or practices of these sites.


12. Privacy Policy

Your use of our website is also governed by our Privacy Policy, available at Privacy policy – LydiMed.


13. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.


14. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of the site constitutes acceptance of the revised Terms.




Returns & Refunds Policy

Last Updated: [19/10/25]

At LydiMed, we want you to be completely satisfied with your purchase. This policy explains how we handle returns and refunds in accordance with the Consumer Rights Act 2015 and our own voluntary commitments.


1. Statutory Rights

Nothing in this policy affects your legal rights under UK consumer law. You may be entitled to a refund, repair, or replacement if goods are faulty, not as described, or unfit for purpose.


2. Voluntary 30‑Day Returns Guarantee

In addition to your statutory rights, we offer a 30‑day returns period for eligible items purchased directly from www.lydimed.co.uk.

Eligibility Conditions:

  • You must notify us within 30 calendar days of receiving your order.
  • Items must be unused, in their original packaging, and in a resaleable condition.
  • Proof of purchase (e.g., order confirmation email) is required.


3. How to Request a Return

  1. Email carol@lydimed.co.uk  with your order number and reason for return.
  2. Wait for confirmation and a Return Authorisation Number (RAN) from our customer service team.
  3. Package the item securely, including all original accessories, manuals, and packaging materials.
  4. Send it to the address provided with the RAN. We recommend a tracked delivery service to ensure safe return.


4. Return Shipping Costs

  • If the item is faulty, damaged on arrival, or not as described, we will cover the return postage.
  • For all other returns (e.g., change of mind), you are responsible for shipping costs.


5. Processing Your Refund

  • Once we receive and inspect the returned goods, we’ll confirm approval or rejection of your refund.
  • Approved refunds will be processed within 14 days and issued to the original payment method.
  • If you paid for express delivery, only the standard delivery cost will be refunded (unless the goods were faulty).


6. Exemptions — Items That Cannot Be Returned

The following cannot be returned unless faulty:

  • Perishable goods.
  • Personalised or custom‑made items.
  • Digital products after download has started (with your consent).
  • Services that have been fully performed before cancellation.


7. Exchanges

Where possible, we offer exchanges instead of refunds. Exchanges are subject to product availability at the time your return is processed.



 14-Day Withdrawal Period-

Moreover, In accordance with UK & EU regulations, and where you have not been able to physically purchase your item(s) in a store, if your order is being delivered and/or within the UK/European Union, you are entitled to cancel or return your purchase within 14 days of receipt without needing to provide a reason. To qualify for a refund, the item must be returned in its original condition—unused, unworn, with all/any tags attached, and in its original packaging. A receipt (physical/digital) or other valid proof of purchase is also required to further counteract fraud.


8. Contact Us

For any return or refund enquiries, please contact: 📧 carol@lydimed.co.uk 📞 [Contact Number (fill in the contact form).